Citrus is a logistics platform that streamlines touchless curbside pickup
We solve the “last 10 ft” problem of curbside pickup. Citrus automates the process by linking customer ID and their vehicle description with the orders they place either by phone or online. GPS provides accurate ETA alerts so you know exactly when your customers will arrive. Think of Citrus as an "air traffic control" window that eliminates phone calls, texts, and guessing when people will show up. And best of all, your customers don’t waste time in your parking lot, so satisfaction goes way up!
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- Frees up phone lines from “I’m here” calls
- No guessing when customers will show up – ETA advises of customer arrival time for pickup
- Completely Touchless – Keeps employee and customers safe
- Optional Verification – Proof of pickup with photo confirmation
- Easily scales to hundreds of orders
Why Citrus?
Easily Manage Orders
Your customer can order online and choose “Curbside Pickup” or over the phone and request curbside pickup. Push notifications or text messaging are used to automate the rest of the process. No need for more phone calls!
Consumer App is Optional
An “order pickup time” text message is sent to the customer to kick off the pickup process. The customer will alert you to their arrival with the “I’m Here” link provided for phone orders. Non smartphone users utilize text messaging.
Safe Contact Free Pickup
Pickup is safe and easy for your employees and customers. Runners can be ready with customer packages as they pull up.
Optional Proof of delivery
Package pickup verification scan can confirm transaction if needed.
FAQs
What does Citrus provide for a merchant?
Citrus provides the ability for merchants to get control of their curbside pickup. We act like an "air traffic control" window for merchants when customers purchase items online and choose curbside pickup. Automated ETA alerts and geo-fencing track and confirm arrival so store managers and their teams aren’t guessing when people will show up. (But what we really provide is increased customer satisfaction and happy, repeat customers!)
Does a consumer have to install the Citrus App to use your curbside pickup platform?
No, the customer does not have to install the Citrus App - they can order by phone and use text messaging or the order tracking link. However, for a better experience and a full complement of services, it’s recommended that the consumer download the App.
Do I have to scan a plate to complete the transaction?
No, plate scanning is optional. It is sometimes used in high value retail transactions where proof of delivery is required.
What key features does it provide beyond ETA tracking?
Our “scan and go” delivery ensures that there is no physical contact so everyone remains safe. As an option, we can document the transaction with a “proof of fulfillment” via license plate scan.
Does it integrate with my POS system?
Not currently, but we are working with POS vendors to integrate into their platforms.
What are the system requirements?
You need a laptop or tablet for the console dashboard, along with a handheld device (smart phone or tablet) for scanning license plates.
How do you provide customer support?
Merchants are supported through a support-ticket system with a 24-hour response target.
Does adding more users require an upgrade?
No, only adding more locations.
What is your cancellation policy?
There is no cancellation fee. Merchants may cancel any time.
How do I get started?
Just click on the consumer or merchant "Sign-Up" button on our website. Signing up takes less than 15 minutes.